Ally Waste
The Ally Waste app provides proprietary, leading-class technology to clients and on-site valets to ensure constant communication and image-rich reporting.
From spreadsheets to a system
When Ally Waste began providing valet trash services to apartment communities in Phoenix, its technology needs were relatively simple. Service Valets collected trash each evening, documented issues and property-specific tasks with off the shelf software, and managers manually compiled the resulting information into emailed reports for property managers.
That process worked for roughly 30 customers, but as Ally Waste grew, it became a bottleneck.
In 2021, Ally Waste partnered with LunarLincoln to replace its off-the-shelf tools and manual reporting process with a custom technology platform. What started as a solution for valet trash evolved into a connected system supporting field operations, management, residents, and customers across multiple service lines.
Today, the platform supports 5,500+ properties across 44 states, with more than 1.5 million service reports, 1.7 million images, and 161 million GPS data points processed through the system.
Designed Around the Job
The challenge wasn’t simply digitizing Ally Waste’s existing workflows. The software had to work in the real-world conditions faced by Service Valets. Valets often work outdoors and at night, moving quickly between apartment buildings. They may be wearing large gloves, carrying equipment, or working in areas with unreliable cellular connectivity. LunarLincoln designed the native iOS and Android apps specifically around those conditions:
One Platform, Multiple Experiences
LunarLincoln built a unified API layer connecting the field applications, admin portal, and customer-facing tools. This created a shared foundation for service data, reports, images, and operational workflows.
The admin platform became the operational hub for Ally Waste, bringing together property and user management, scheduling, reporting, payroll, budgeting, permissions, and organizational management.
The platform also expanded to serve Ally Waste’s customers. A Flutter-based resident app provided service information and allows residents to report missed pickups or other issues. A customer portal gave property managers access to reports, visualizations, customized dashboards, and multiple properties under a single login.
Evolving With the Business
The platform’s biggest test came as Ally Waste expanded beyond its original valet trash business.
Through acquisitions, Ally Waste added bulk waste, dumpster leveling and porter services. LunarLincoln extended the existing platform rather than creating separate systems, adding new report types, user roles, routes, zones, quoting and invoicing, and an interactive scheduler for reassigning and rescheduling jobs.
This allowed the technology to evolve alongside the business while preserving a shared operational foundation.
On an average day, the system processes approximately 2,000 service reports, 22,000 images, and 250,000 GPS data points.
From Software Project
to Long-Term Platform
What began as a need to automate nightly reporting became the technology foundation for a growing national service business.
By working closely with Ally Waste to understand its operations, designing for the realities of field work, and building an architecture that could accommodate new services and acquisitions, LunarLincoln helped create a platform that could evolve as the company evolved.
The result is not simply a collection of applications. It is a shared technology platform connecting the field, operations, and customers behind Ally Waste’s growing national business.
Client Feedback
“Working with the LunarLincoln team over the years has been a consistently great experience. LL has been a true partner in helping Ally Waste scale and strengthen our business. They’ve reliably delivered excellent work, often anticipating challenges and offering thoughtful solutions before we even realized they were needed.
What makes our partnership so effective is their deep understanding of how our business operates—not just from a technical standpoint, but in the day-to-day realities of what drives our success. They ask the right questions, dig into the details, and always approach projects with a proactive mindset that gives us confidence every step of the way.
The work they’ve done has directly supported our growth, improved operational efficiency, and helped us build systems that can scale as we do. Beyond the results, it’s simply a pleasure working with the team—professional, responsive, and genuinely invested in our success.”
—HARRISON CRUM, COO, ALLY WASTE
